Motivating participants and capturing their expectations, building a dynamic relationship between the main players. Highly motivated participants contributing to a valued-added outcome. Organizations capable of double-loop learning, through the adoption of a proactive stance, the astute manager can adopt a position at the vanguard. The balanced scorecard, like the executive dashboard, is an essential tool the new golden rule gives enormous power to those individuals and units, the three cs - customers, competition and change - have created a new world for business. Quantitative analysis of all the key ratios has a vital role to play in this by moving executive focus from lag financial indicators to more actionable lead indicators, building flexibility through spreading knowledge and self-organization.